Credit Card Orders
When using the Shopatron shopping service, you may use American Express, Discover, Visa, and MasterCard as payment on your orders. When using your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.
COD Orders
COD orders are not accepted at this time.
Purchase Orders
Institutional purchase orders (military, government, schools and universities) are not accepted at this time.
Credits and Balances Due
Any credits on your account with us will be refunded weekly. We will issue a refund check for any outstanding credit on your account generated by an order paid for by check or money order. If the order was paid by credit card, we will credit your credit card account.
Backorders
The unique nature of the Shopatron service limits the likelihood that your desired products will be backordered. If the intelligent system cannot locate an acceptable “in stock” agent to ship your order, you will be notified by email. In most cases, you will be notified if your order is not shipped within one week.
Canadian and International Orders
Under no circumstances will we falsify invoices or shipping labels. If your country is not available as an option in the checkout process, we are not able to ship to your country. Check a product’s shipping notes while shopping to learn of any possible shipping restrictions for particular products.
APO and FPO Addresses
When requesting orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
Returning Merchandise
When you receive your order, the contact information of the Shopatron merchant shipper will be displayed in the paperwork. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.
Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.
Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. Please note that returns are not accepted on pattern books or e-patterns.
Damaged Returns
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. The contact information for the merchant shipper will be in the box. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
Need help with an order?
If you need assistance with an order you’ve placed via our online Shopatron shopping cart system, please contact Shopatron directly via Kibo Support: email: kibo.ops@kibocommerce.com
Or use the new Kibo Order Support Portal at https://kibo.force.com/consumersupport/
Call Toll Free: 877-412-7467
Need additional help? Contact us.
Parental Verification of Orders
Customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed. Also, our phone representatives may limit the length of inquiry calls.
Limits of Responsibility
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.
Indemnification
You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages and/or costs (including, but not limited to, attorneys’ fees) arising from your use of any of Shopatron’s services.
Price and/or Description Changes
All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store’s prices are not refundable.
