We are dedicated to providing excellent customer service and to making your experience with our products a positive and enjoyable one.

Need to write or call us?
Tahki Stacy Charles, Inc.
75 Service Center Road
Northampton, MA 01060
phone: 1-800-367-9327

Need assistance with a pattern problem?
Have you checked to see if there is a correction posted on our website for the pattern? Just type in the pattern name in the search box at the top right of this page and hit enter or click the magnifying glass. You’ll be taken to that pattern page where you can click the errata tab located below the pattern picture to find any corrections. If there is no errata tab, we have no corrections posted for that pattern. If your pattern is old and is no longer on found on our website, a Pattern Errata document can also be found and downloaded here. If no correction is listed, we suggest that you contact the LYS from which you purchased your yarn for assistance. Finally, if your pattern problem is not resolved by either of the first two options, please email us at:

Need help with an order?
If you need assistance with an order you’ve placed via our online Shopatron shopping cart system, please contact Shopatron directly via Kibo Support: email:

Or use the new Kibo Order Support Portal at

Call Toll Free: 877-412-7467

Are you a LYS owner or manager?
For the fastest service regarding statements and shipments, please contact us at

Prefer to contact us via email?
Please feel free to contact us at any time with your general questions, comments, or concerns. Please DO NOT use this form for pattern-related questions. We’d be glad to help you in any way we can. Just use the email submission form below, and a representative will get back with you.
Please fill out the form completely and click on the SUBMIT button when you’re finished.

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