We are dedicated to providing excellent customer service and to making your experience with our products a positive and enjoyable one.
Need to write or call us?
Tahki Stacy Charles, Inc.
649 Morgan Avenue, Suite 2F
Brooklyn, NY 11222 USA
Need assistance with a pattern problem?
Have you checked to see if there is a correction posted on our website for the pattern? You can check either on the pattern page or under Pattern Errata on the PATTERNS button on the top menu bar. If no correction is listed, we suggest that you contact the LYS from which you purchased your yarn for assistance. Finally, if your pattern problem is not resolved by either of the first two options, please email us at: firstname.lastname@example.org (or check the box and write below).
Need help with an order?
If you need assistance with an order you've placed via our online Shopatron shopping cart system, please contact Shopatron directly:
Call Toll Free: 877-412-7467
Prefer to contact us via email?
Please feel free to contact us at any time with your questions, comments, or concerns. We'd be glad to help you in any way we can. Just use the email submission form below, and a representative will get back with you.
Please fill out the form completely and click on the SEND button when you're finished.